I've emailed support but I'm waiting. The speed of the GKS kids scooter is locked at a safe but fun 10mph. The console on the scooter displays speed in MPH, battery life, and headlight. Once you ensure the position is correct, gently slide the pack into the tiller. I kicked off the odometer began registering speed. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. The BBB's grade of "F" still . I finally received the replacement parts. Hold down the power button for 10 seconds. Codes often have simple solutions and we are here to assist. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Back wheel cover scraping tire. In this video we take a look inside a GoTrax G2 Scooter. Entice customers to sign up for your mailing list with discounts or exclusive offers. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. E10, E11, E12 - Contact GOTRAX Customer Support. I continue to struggle with GOTRAX's customer support team. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. {k-m3gKjx Take care of your ride so it can take care of you. New Safe Step Technology - Both feet must be placed on the . 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Shop safe on GOTRAX Official website. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Its possible that you got a defective battery. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Please Note, some electric scooters share error codes. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Repair frozen GOTRAX GXL V2. *You may need to perform a recalibration up to three times to fix your issue. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Check Out Our Guide! I requested a refund. Make sure all connections are secure and there arent any exposed wires or noticeable burns. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Brand new battery not holding charge. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . I try and ride economical to maximize range and durability. All night charging leads to 15 minutes of riding. There is no doubt that hoverboards are a popular and fun way to get around. This scooter is giving a E3 Error code and the manual simply states to replace the console. Once you ensure the position is correct, gently slide the pack into the tiller. We'll go through each electric scooter and the error codes that occur. I had my second issue within 17 business days of receiving the scooter. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Entice customers to sign up for your mailing list with discounts or exclusive offers. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. k 3TXK c"b0] 3:P $% Of course, you could also have an issue with your battery. 0000001330 00000 n Beeping can also indicate uneven pressure on the hoverboard sensors. The difference is, these are much more fun! If the battery is fully charged, then the issue is likely with the motherboard or wiring. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Thank you GoTRAX for fixing my 7 year olds birthday gift! It sounds like a bad battery but checking the connections is the first step. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. When the battery is fully charged it will change from red to green. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. A fully charged battery will have between 36 and 42 volts. If it's not been used for a while, it might need charging. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. This is one of the most common problems we hear about, so it's always worth checking first. Take off the console and pull out the battery, checking all the connections. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. This is the best method to factory reset GOTRAX GXL V2. 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Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. When you connect the charger to the hoverboard it will turn red to let you know it is charging. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. These are as follows. 51 4.7 out of 5 Stars. 0000002873 00000 n Post adapter arcing when plugged in. Can't get the scooter to start. Since battery indicator has 4 bars, easy to do the math. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 0000001444 00000 n If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Took 8 business days to fix (total of 11 calendar days). Please contact our customer service team if you are experiencing problems or need more detailed information. This is a few specific actions that act as a reset for your board and can fix many common issues. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. There is no doubt that hoverboards are a popular and fun way to get around. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work.