Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Comprehensive. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. stonewater customer promise - assuredtriumph.com Report a defect or repair. Feedback. One of the ways we do this is with our customer commitments. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. z[|WC{]f. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Stonewater Financial Integrity. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Listed on 2023-03-03. How can we deliver good, quality, and affordable homes to the people wh Contact us - Here to Help Spring 2021 - Foleon ^Alex. Home; ber CLS; Leistungen; Kontakt / Impressum cscl star vessel flag autism and narcissism differences. stonewater customer promise. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Stonewater Construction LLC | Better Business Bureau Profile The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Christian Lauterbach - Sicherheit im Betrieb. endstream endobj startxref This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . hlRmk0+}K`,j"c[IvNsztiDc@h Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. stonewater customer promise - feelfreefromdisability.com Isgho Votre ducation notre priorit . You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. David Lockerman, Customer Experience Director. The Customer Complaint Panel - The Stonewater Customer hubb We may not get better overnight but we promise well keep using your feedback to get better. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. We aim to respond to all email queries within two working days. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. 68% of employees think that Stonewater has a positive business outlook. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. stonewater customer promise - jonhamilton.com Does there seem to be diversity at Stonewater? Deputy to the Executive Director - Customer Experience, acting as designate to support the business, @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. I want to celebrate all the great work our teams do. %%EOF Learn more in our Cookie Policy. Changes won't be saved until you sign up for an Enhanced Profile subscription. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. When expanded it provides a list of search options that will switch the search inputs to match the current selection. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Right to Buy for housing association tenants You could be our next: (Usernames and Passwords are Case-Sensitive). Stonewater Reviews | Read Customer Service Reviews of www.stonewater The process took 2 weeks. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. California Insurance License #0G51436. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Overall, 67% of employees would recommend. stonewater customer promise. Listing for: CV-Library. If you are reporting an emergency, please do not utilize this means of communication. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Stonewater.com Use this form to report any non-emergency repairs or defects. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. Customer enquiries. All content is posted anonymously by employees working at Stonewater. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. stonewater customer promise Stonewater UK - YouTube stonewater customer promise - hanoutapp.com ;R?q:40? Bournemouth - England - UK , BH2 6ED. I look forward to sharing another update for the final three months of this financial year sometime in April. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Job specializations: Customer Service/HelpDesk. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. 09/27/2022. This button displays the currently selected search type. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Stonewater on LinkedIn: #ncsw2022 #customerpromise #discoverstonewater Scheme Co-ordinator We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. California Insurance License #0G51436. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Stonewater customer community group on Facebook. Stonewater strengthens customer experience team with two senior Stonewater Career: Working at Stonewater | Glassdoor If it matters to our customers it matters to us." Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. You can see our Customer Commitments here. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. How ready are you? Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Feedback. Today is all about celebrating and recognising great customer service and the people who deliver it. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. PDF Candidate information - Director of Housing Operations By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Largo FL 33777. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 The findings from these events will be published in the next few months watch this space! Customer Service Rep, Remote Customer Service. All answers shown come directly from Stonewater Reviews and are not edited or altered. You must do this within 15 working days of our response. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. please contact your property management office. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. stonewater customer promise. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Interviewers were very welcoming and made me feel at ease. 610 0 obj <>stream To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Stonewater is a leading social housing provider. Stonewater is a leading social housing provider. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. We manage around 32,500 homes in England for over 70,000 customers . Were really sorry if youve experienced delays or the service hasnt met your expectations. Read 1 more review about Stonewater. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Remote/Work from Home position. Or you can send us a message on our website. stonewater customer promise . If it matters to our customers it matters to us." STONEWATER PROPERTIES - Impak Solutions Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. This is based on anonymous employee reviews submitted on Glassdoor. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd stonewater customer promise. . As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : We'll assume you're ok with this, but you can opt-out if you wish. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. On the Air (podcast) - Stonewater | Listen Notes 2 Stonewater reviews. To tell us your thoughts, please complete the following, 2 minute survey. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Day 5 of #NCSW2022 is Customer Service Recognition Day! Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. June 29, 2022 russell hantz wife; Category: . The Customer Complaint Panel who are they and what do they do? They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. You can register for MyHome, and MyRewards at myhome.stonewater.org. I am delighted that you are interested in joining Stonewater at this exciting time in our development. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good We value the importance of what EDI brings to our organisation, our colleagues and customers. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. This is the Stonewater company profile. Stonewater is a leading social housing provider. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Your name * Your email address * Confirm email * . Project Officer but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. CLS Sicherheit - Sicherheitsfachkraft Wien. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Customer Service Advisor Congratulations to them both.. 0 Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Use this form to let us know about incidents of anti-social behaviour. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. You can see our performance for the last quarter, as well as the previous reports on our website. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. If you are reporting an emergency, please do not utilize this means of communication. *?00120 4! If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Stonewater Customer Service Reviews | Glassdoor Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market.