Support. Passwordless. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Login. Life doesnt always run on a schedule. Read more. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Copyright 2023 Liveops, Inc. All rights reserved. Single Sign On. Easy global collaboration. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Love the flexibility of the jobs, but wish training was paid. Be a superhero sales agent with great earning potential. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Whats it like to be self-employed and provide virtual contact center services? It was as simple as they said, adds Myers. Remember me. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. I still love it., You make your own schedule. A wide array of jobs -- many of them well-paid -- don't require a degree.. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Copyright 2023 Liveops, Inc. All rights reserved. Login here. Work confidently with real-time chat support, tech support, business tools and professional development workshops. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Enjoy the freedom of being your own boss. which is why weve been helping companies like yours for over 20 years. Since you are self-employed, you are in control of your profits and losses. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Forgot your password? The only downside is a lot of training without pay. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Developer Center. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Customers sometimes need to speak with a live agent. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Copyright 2023 Liveops, Inc. All rights reserved. HSA and PPO Options National and Local Networks Retirement. Learn More. I don't mind the extra training if they had compensation for it. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. See all features. Were now out of the back room and working with the business to add direct value, Huckabay says. Liveops offers work from home in customer service and sales. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Best of Antivirus Software. Guide customers through the claims process. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. IT Support You are using an unsupported browser. Then, this is the place where you can find some sources which provide detailed information. This field is for validation purposes and should be left unchanged. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Across the country. The world class support of Liveops and unparalleled access to world-renowned clients. The more investment you make in yourself, the greater the reward. You can also manage cookies in your browser settings. First, check out our frequently asked questions about the agent experience and application process. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Please update your browser to the latest version on or before July 31, 2020. Liveops Nation Login. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. No matter what industry, use case, or level of support you need, weve got you covered. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Our Offices. Earning potential. Community. Autonomy. Sell top insurance coverage to warm leads (license required). Login to know the status of the ticket. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Copyright 2023 Okta. This is critical, says Huckabay. You dont have to do anything else.. Still have questions? Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. View our background requirements here. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Quickly assessing customer needs and providing sound solutions. Director of Customer Care, healthcare organization. Companies across a variety of industries trust Liveops to provide virtual contact center services. Cons. Check the Eligibility requirements and make sure were currently accepting applications in your state. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Creatively solving problems. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Its a good company depending on the project you are on. Pros. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Scottsdale (headquarters) 1365 N. Scottsdale Rd. If you are looking for Liveops Agent Portal Okta? Innovate without compromise with Customer Identity Cloud. Its why weve led the industry in virtual flex agent services for more than 20 years. Sign an Independent Contractor Agreement. I trust them and look forward to more cooperation and partnership in the future. I wish there was some type of base pay. Sound: Must have a sound card installed and be equipped with speakers or headphones. Help patients get the most out of treatment plans. Liveops | Okta . If you have not created a ticket yet then you would need to register or create a new ticket to begin. Consider holiday gift experiences. Liveops SWA Array Overview This app integration supports Single Sign-On. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Liveops: Flexibility. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Well learn about your business and help guide the best solutions based on your needs. He sees a role for Okta in all of it. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Support staff employees are great and work hard to keep us busy and motivated. Love the flexibility of the jobs, but wish training was paid. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Login to track your existing support requests. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Get started on your new home business Flexibility. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Find Out How & Apply . Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. I still love it., I strongly recommend not working for this company. See Capabilities for more details. They love it because it does what it's supposed to do.. Documenting details of calls and customer interactions. Provide support to users of top tax software providers. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. And, no calls equals no pay. To accept cookies continue browsing as normal. about the agent experience and application. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Sign an Independent Contractor Agreement. Group Linking Link Okta groups to existing groups in the application. Browse case studies, customer service tips and other helpful resources for enterprises. Apply now and a member of our team will work quickly to review . Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Have additional questions about applying? Liveops is a recognized thought leader in the virtual contact center and customer service industries. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Login - LiveOps Inc. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Live Nation currently has about 15,000 internal employees using some 250-plus applications. The sign-in URL is the web address you use in your desktop browser to access your company portal. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. fits your experience, personality, and preferences the best? Copyright 2023 Liveops, Inc. All rights reserved. Find ready-to-work contractors where and when you need them. To find out more, read our Privacy Policy and Cookie Policy. Login to know the status of the ticket. Username or Email Password. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Money is amazing, but like every job there are flaws. I like feeling like Im helping people all from the comfort of home. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Work from home. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. The typical military family moves every two or three years. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. This means you can choose when, where, and how often to work! Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. To accept cookies continue browsing as normal. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. We use cookies to improve your experience on our website. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. The background check requires a $24.99 processing fee paid directly to our vendor. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Reach out to us. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Also the hiring process is long and it's unpaid. Not sure which client opportunity (or opportunities!) When someone leaves, they're deactivated. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. OR Look in your activation email. From professional services to documentation, all via the latest industry blogs, we've got you covered. Liveops employees can directly contribute to the success of students journeys through college into . They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. That syncs to Okta and then that person cannot access any applications. Discipline and setting expectations of yourself are key to working from home. Agent Login Username / Email Forgot password? Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Now we can focus on making sure IT is partnered with the business in everything they do.. The freedom of an entrepreneur. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Apr 04, 22 (Updated: Sep 19, 22) Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Unfortunately they dont pay a minimum per hour like other companies. Forgot Password Enter the email address associated with your account. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Or you do, but sit & sit with few to no calls? Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. When I started it, my team said, Youre crazy. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Want to become a Liveops agent? Forgot password? Apply now and a member of our team will work quickly to review your application and provide next steps. Suite 390. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Username or Email Password. GROW YOUR BUSINESS Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Your customers deserve the best at every touchpoint. . Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Then Liveops is looking for you! Support. Mobile first. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. To accept cookies continue browsing as normal. GM Regional Customer Care Operations, major utility. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Find top links about Liveops Nation Login along with social links, FAQs, and more. Secure your consumer and SaaS apps, while creating optimized digital experiences. The cons are being able to work in your own home. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Okta goes so much further than other providers, Huckabay says. They have to be accessible, easy to use, secure, and platform agnostic. Password Remember me Or, sign in using: Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Openforce simplifies your contractor management processes by providing a single platform solution. Cons are having to provide your own equipment. Live far from an urban center? Sign in. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Copyright 2023 Liveops, Inc. All rights reserved. Press & Media. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Flexibility. management. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Find Out How & Apply . Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Yes! Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Join Liveops Nation and experience the freedom and autonomy of being self-employed! By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Avoid Recruiting Scams Get Directions Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Set your own schedule to work around your life. Scottsdale, AZ 85257. Join the revolution of the modern contact center! . Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. To find out more, read our Privacy Policy and Cookie Policy. Status. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. It changed what we focus on as IT, he says. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Earning potential. ; The user selects the Duo Security option. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. But, the site does not guarantee that youll take calls during those hours. Learn about Liveops Enterprise Solutions Click Here . After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Facilitating collaboration and communication with the best available solutions was another key goal. This was a tight category! After all, says Myers, Okta is arguably the most successful application weve ever deployed. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Come on board! Norton 360 with LifeLock helps keep your digital life safer. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Public Relations e-mail (press@liveops.com) Locations. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Here's everything you need to succeed with Okta. Across the web. Pay, Vacation time, You get to work from home. Thats up to you. Want to give someone something unique this holiday season? Login. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Independent Contractors are responsible for expenses and control their profit and loss. Flexibility. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Assist customers with orders, questions, and returns. We use cookies to improve your experience on our website. We didnt just evolve the remote contact center model, we revolutionized it. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. As a lot of people in the company say: it just works. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Still have questions? By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Organizations. Ditch the paperwork and endless manual tasks. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Learn more about how Liveops virtual contact center solutions can scale your business. Independent Contractor If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Copyright 2023 Liveops, Inc. All rights reserved. No problem. Rather, you are self-employed meaning you work for yourself, or your business. Okta was leaps and bounds ahead of all the other providers, says Myers. REDUCE RISK Rest assured your contractor compliance is always audit-ready. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs.