Several common issues are typically related to the Encore tankless unit. It may be the smallest model in the Encore RMTG series but the 7.0 outdoor model is ideal for all situations when you need hot water, since it reaches a maximum of 7.0 GPM. Although recirculation kits incur an additional cost, they can save you thousands of gallons of water every year, meaning they are cost effective. Not only are they highly efficient, but they can also save you money by heating water only on-demand. You can also call a qualified and professional service technician. Protect your home from water damage with this all-inclusive leak prevention system that limits a leak to no more than 20 ounces of water2, By shutting off the flow of water, the Richmond ENCORE Electric Water Heater with LeakGuard can help you avoid an average of $4,000 in water leak damage3, Complete control of your water heaterfrom adjusting water temperature and tracking energy usage to setting vacation modeall from a smart phone1, Adjust water set temperature to balance your familys hot water needs via the EcoNet App and hands-free voice control with Amazon Alexa or Google Home4, Save energy on water heating costs while you are away for a week or just for the dayits easy to set from your phone even if you have already left home!1, Receive immediate notification of leaks and service needs through your phone and via EcoNet App1, Know you have enough hot water before you jump into the shower1, Know if an element is failing so you can proactively replace it before it becomes a problem1, View weekly, monthly and yearly energy usage reports from your phone to help you better manage consumption1, Allows plumber to view diagnostic information via the EcoNet App while at the water heater to expedite service5, With integrated WiFi, homeowners can avoid cold showers, detect leaks and more. It may be set too low. and your shower. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). So we created the Richmond ENCORE Electric Water Heater with LeakGuard . Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Atlanta, GA 30328. This cookie is set by GDPR Cookie Consent plugin. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. Tankless water heaters are compact in size and provide a steady flow of hot water for as long as you need it. It has a minimum activation flow rate of 0.40 GPM and an even lower minimum flow rate of just 0.26, meaning youll receive hot water even when the flow is extremely low. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. Lightweight plastic tank will not rust; ideal in hard water applications. Water Connection Location: Bottom. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. and this can impair the function of your water heater if you don't address is. When the second shower began, the initial warm However, there are a few checks that apply to multiple models and water heater types: Everything requires some maintenance. Flame Failure is generally caused by either a gas pressure problem or an electrical issue. Rinnai is known for their innovative tankless water heaters, such as the RUCS65iN and the RUR98iN. long, narrow path to the heat exchanger. They are small and compact, wall-hanging, and take up much less space than the tank-type. Toggle the ON/OFF switch located on the blower assembly to the OFF position. In addition, customers report that they were able to receive a replacement water heater straight away when they received a heater with even just a minor flaw. Check the gas supply pressure and manifold pressure. use a water softener to slow the buildup. It indicates the water temperature sensor is either open or is short circuited. A digital display makes setting a precise water temperature, or monitoring . Product Type: Tankless Water Heater. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. These can also be helpful to a technician. Check to make sure it is plugged in. (Residential gas is approximately 0.62; and residential electric is approximately 0.92). When the faucet is opened, the water flows through the Richmond Tankless Water Heater, which heats it to the temperature youve digitally set. Inspect the combustion air-inlet and vent systems. Solar panels, wiring, old TVs and sometimes DIY powerwalls. Tankless water heater maintenance is your best insurance policy against unexpected problems. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. water filter, debris can become trapped in this long path if not stopped by This helps to protect homes. Press and release the COOLER button until the desired setting is reached to decrease the temperature. Check that the earth ground connection is properly connected. The cookie is used to store the user consent for the cookies in the category "Analytics". Eccotemp Protection Plans are available for purchase within 60 days of your water heater purchase. Fold the insulation and expose the thermostat. Draining or troubleshooting the water heater is pretty straightforward. Verify that the wiring to the pressure switch(es) is correct. For instance, some Richmond heater owners say that their units wont stay on. The digital display makes it simple to set the water temperature. This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. Hard water deposits can therefore accumulate in the bottom of the tank. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. Analytical cookies are used to understand how visitors interact with the website. Richmond urged the ANSI standards be reviewed. However, installation should be simple, even for professionals who have never worked with your model of Richmond water heater before. This saves space and the cost of venting. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service Additional features of this model include advanced self-modulation and external digital thermostat control. Its crucial before you can move on to the next troubleshooting. Here are six of the most common problems and maintenance concerns for tankless water heaters: Mineral Buildup System Overload Cold Water Sandwich Air Supply or Exhaust Blockage Ignition Failure Flame Failure Keep reading to learn what signs to look for when identifying these issues and how to fix them! It indicates one of the temperatures adjust buttons is stuck closed. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. It indicates the unit shuts down and in lockout. The temperature appears on a digital display on the front of the unit. They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. Intelligent leak detection system provides real-time notifications that prevent catastrophic failure, Exclusive technology provides performance updates and alerts on your mobile device1, All-inclusive leak detection and prevention system with proprietary auto shut-off valve limits leakage to no more than 20 ounces of water2, Because the Richmond Hybrid installs like a standard electric water heater, installation is hassle-free, making it perfect for replacement and its simple to service. Because the water is heated only when it is needed, the outgoing water temperature remains constant. Water heaters from Richmond rarely suffer from problems, provided the owner carries out basic maintenance and uses the heater as intended. Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. The cookie is used to store the user consent for the cookies in the category "Other. Wait for some time and the hot water supply is ready for use. You dont want it to be blown out. This natural gas condensing indoor tankless water heater with built-in recirculation provides instant hot water at the tap, reduces water waste, and is ENERGY STAR certified. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This indicates a wiring error or a high resistance to earth ground. If the water becomes too hot or even too cold, you may want to adjust the thermostat first. For the electric type, the. The cookie is used to store the user consent for the cookies in the category "Performance". In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. You can also clean the burner by scrubbing with mild detergent. The anode rod should be removed from the water heaters tank annually for inspection and replaced when more than 6 of core wire is exposed at either end of the rod. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. Always check the. First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). Rheem Manufacturing Company Richmond offers flexible customer service options. Get the latest in Richmond Racing news. The troubleshooting for each of these heaters is a little different as their mode of operation isn't completely the same. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. They are small enough to fit almost anywhere in your home. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. Hot surface ignitor not positioned correctly. The status light indicates the water heaters status/condition depending on the color and blinking pattern: If the status light is not blinking blue, relight the pilot. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. As long as you contact the support, you wont have to be bothered by Richmond water heater troubleshooting. Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. EcoNet Wifi Kit Installation Instructions, Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water, with stainless steel condensing heat exchanger, Intelligent electronic controls designed to increase energy efficiency and safety, New! Depress the COOLER button until only the WARM indicator light is lit. Self-modulating power control. Contact technical support for help with troubleshooting the issue further. For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. The outdoor version comes with freeze protection for temperatures as low as -30 degrees Fahrenheit, making it suitable for almost any setting. Replace the insulation and plastic safety guard and reconnect the electric power supply. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. Minimum Water Temperature: 85 degrees Fahrenheit. The Rheem website has a tool for checking and verifying your warranty to see if it has been registered by the homeowner or installer. The article reviews important features and models. To clear the error, try these troubleshooting steps: This indicates an error in the hot surface ignitor circuit. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. These use electric, gas, and solar as their fuel sources and are available as tank, tankless, or hybrid models. You need hot waterand peace-of-mind. An ANSI (American National Standards Institute) standard went into effect in July 2003 that will prevent a water heater from igniting flammable vapors outside the combustion chamber. with theEccotemp EZ-Flush System Descaler Cleaning Kit. Bring the other thermostat to the same setting. We do all the time-consuming research and testing for you. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. Richmond has information about their many different products, including different ways to deal with them. Sophisticated technology has reduced the size and increased the features and benefits. 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. One of them is about adjusting the temperature. Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. You can activate this if you want to receive analert when your heater has run for 500 hours. If you own a tankless water heater or are upgrading from a traditional tank Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. Circulates hot water from the heater through the homes plumbing allowing hot water to be ready at the tap when needed. Learn More About The Water Tech Editorial Team. Heres what View Product Tankless Electric Replace the combination gas control (thermostat). Visually inspect the hot surface ignitor and main burner periodically. Digital thermostat with self diagnostic program, Two High altitude options: up to 6,560 or 9,840 ft. elevations, Corporate Office: 1100 Abernathy Road, Suite 1700. Turn your temperature knob (to the desired temperature) by using a flathead (and small) screwdriver. This cookie is set by GDPR Cookie Consent plugin. The same process also ensures that the water heaters are reliable, that performance is consistent across every product line, and that models all meet government regulations. Wait 5 minutes to clear out any gas. If it goes out, repeat steps 3 to 9. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. As working with gas has the potential to be dangerous, you will need to hire an experienced HVAC technician. The first ensures that the unit adjusts power to meet your demand for hot water while avoiding wasted energy. Often, you can quickly determine the cause of a malfunction by being able to identify the code. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. Calcium and Magnesium are the two minerals that most often cause scaly buildup, This can take up to 24 hours. Even some of the Richmond electric heaters are suitable as whole-house units in any climate, although the smaller models are better for use with a single appliance. Richmond is one of the reputable brands, with several quality appliances on offer. This indicates there is a problem with the internal circuit. No reviews. This is just about enough for a single sink in a hot climate. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. This means your water heater is having issues with either combustion air or venting. Whether you use a traditional or a tankless water heater, Lastly, check the valve error codes. When removing anode rode, first make sure the cold water supply is turned off. Remove the screw attached to the upper heating element access cover and take it off. Remove the outer door from the water heater. Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. Rheem Manufacturing Company You can easily reach the Richmond customer service department. $609.99 $ 609. But opting out of some of these cookies may affect your browsing experience. Close the drain valve on the tank and disconnect the garden hose. Installing gas water heaters is always more complicated. UNEXPECTED. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. Best Richmond Tankless Water Heaters. Contents show 1 1. The series is made up of a number of whole-house and point-of-use heaters. Continue holding down the gas control knob for about 1 minute after the pilot is lit. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. Check that all wiring is correct and secure. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. hard freeze, now no water comes out of hot Depending on your tankless water heater's capacity, too many simultaneous hot water applications (such as multiple showers running) can overload your water heater.